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VECTOR MEDICAL & CONCIERGE
WEBSITE PRIVACY POLICY

Effective date: October 13, 2026 | Last updated: October 13, 2026

 

VECTOR Medical & Concierge, LLC (“VECTOR,” “we,” “us,” or “our”) respects your privacy. This policy explains how information is collected, used, disclosed, retained, and protected when you use VECTOR's public website.

 

Important: This policy applies to the public website. It does not replace VECTOR's HIPAA Notice of Privacy Practices, which governs protected health information used or maintained in connection with patient care.

1. SCOPE AND SEPARATION FROM PATIENT CARE

The public Wix website provides information about VECTOR and links visitors to designated services. VECTOR does not use a Wix contact, consultation, medical-question, intake, appointment, or patient-message form. Every Schedule a Consultation and Schedule an Acute Visit call to action directs visitors to VECTOR's SalusEMR booking link.

 

Information submitted through SalusEMR may become part of VECTOR's patient records and, when applicable, is governed by VECTOR's HIPAA Notice of Privacy Practices, patient agreements, and applicable law. If this Website Privacy Policy conflicts with those requirements regarding protected health information, the HIPAA Notice and applicable law control.

2. INFORMATION YOU CHOOSE TO PROVIDE

In connection with the public website, VECTOR may collect or receive only limited nonclinical information that you choose to provide, including:

  • First name, last name, and email address if you subscribe to VECTOR's newsletter;

  • A privacy or accessibility request sent to the administrative contact listed below; and

  • Cookie and privacy preferences selected through the website's consent controls.

Do not email medical information. Ordinary email and the newsletter form are not intended for symptoms, diagnoses, photographs, medical records, prescription questions, or other sensitive information. Current patients should use SalusEMR for patient-care communications. Call 911 for an emergency.

3. INFORMATION COLLECTED AUTOMATICALLY

When you visit the public website, Wix and permitted website tools may collect limited technical and usage information, such as Internet Protocol address and approximate location derived from it; browser, device, operating-system, and language information; pages viewed, links selected, referring pages, and visit dates and times; cookie identifiers and consent selections; and server, security, and diagnostic events.

 

VECTOR uses only permitted basic Wix website analytics at launch. Nonessential analytics remain disabled until the visitor gives the applicable consent. VECTOR does not intend to use public-site tracking technologies to collect the content of SalusEMR communications or other protected health information.

4. HOW VECTOR USES INFORMATION

VECTOR may use public website information to:

  • Operate, secure, maintain, troubleshoot, and improve the website;

  • Remember privacy and functionality selections;

  • Measure general website traffic after required consent;

  • Send nonclinical newsletters requested by the subscriber;

  • Respond to nonclinical privacy, accessibility, or administrative requests;

  • Detect fraud, abuse, security incidents, or technical problems; and

  • Comply with law and protect the rights, safety, and security of VECTOR and others.

5. COOKIES, ANALYTICS, AND CONSENT CONTROLS

Essential cookies may operate when needed for website security and basic functionality. Nonessential analytics and functionality tools remain disabled until the visitor makes the applicable consent choice.

 

The cookie interface offers Accept All, Reject Nonessential, and Manage Preferences choices without preselected nonessential categories. A persistent Cookie Settings link allows visitors to revisit or change their selections. Blocking a permitted functionality tool may prevent that feature from loading.

 

At launch, VECTOR does not use Meta Pixel, TikTok Pixel, Google Ads conversion tracking, Google Analytics, remarketing, session-replay software, heatmaps, or advertising trackers on the public website. A new privacy review and policy update are required before any such technology is added.

6. NEWSLETTER COMMUNICATIONS

MailerLite processes first name, last name, email address, subscription and confirmation dates, consent records, and technical, delivery, or engagement information associated with the subscription. Depending on approved settings, this may include Internet Protocol address, device or browser information, delivery status, and email opens or link selections. Newsletter enrollment is limited to adults age 18 or older, requires an affirmative unselected consent choice, and uses double opt-in. Every marketing email includes an unsubscribe mechanism.

 

The newsletter is nonclinical. It does not collect telephone numbers, symptoms, diagnoses, photographs, treatment interests, appointment requests, or free-text medical information. Permission for appointment-related calls, emails, or text messages through SalusEMR is operational and does not constitute MailerLite marketing consent. VECTOR may retain a minimal suppression record after an unsubscribe request so the address is not inadvertently re-enrolled or contacted contrary to the request.

7. VIDEO, MAPPING, SOCIAL-MEDIA, AND REVIEW LINKS

The website may offer Vimeo educational videos that are click-to-play and do not autoplay. Embedded video functionality will load only after the applicable consent when nonessential technology is involved.

 

An interactive Google Map will load only after the applicable functionality consent. An ordinary Get Directions link will remain available without loading the embedded map.

 

VECTOR uses ordinary outbound links to its social-media profiles and may use an ordinary link to a third-party review page. VECTOR does not embed a live social-media feed or a Google review widget at launch.

 

When a visitor loads or follows a third-party feature, that provider may receive technical information under its own privacy terms. VECTOR does not control third-party privacy practices.

8. SERVICE PROVIDERS, EXTERNAL PLATFORMS, AND DISCLOSURES

VECTOR may disclose limited information to service providers that perform functions on its behalf, subject to applicable contractual and legal requirements. Current service-provider categories include Wix for website hosting, security, consent controls, and permitted basic analytics; MailerLite for newsletters; and SalusEMR after a visitor follows a scheduling or patient-platform link. The website may also direct visitors to independent external platforms, such as Vimeo, Google Maps, payment, financing, pharmacy, supplement, skincare, review, or social-media services. Those external platforms may collect information directly under their own privacy notices when a visitor chooses to use the relevant feature or link.

 

VECTOR may also disclose information to professional advisers, regulators, law enforcement, or other parties when required or permitted by law or reasonably necessary to protect legal rights, safety, and security. VECTOR does not authorize service providers to use information for unrelated purposes except as permitted by law.

9. SALE AND TARGETED ADVERTISING

VECTOR does not sell personal information for monetary or other valuable consideration. At launch, VECTOR does not use personal information collected through the public website for targeted or cross-context behavioral advertising. If these practices materially change, VECTOR will update this policy, review its technology, and provide any notice or choices required by law.

10. PAYMENTS, FINANCING, AND EXTERNAL PLATFORMS

The public Wix website does not directly collect card numbers, bank-account information, financing applications, Social Security numbers, insurance information, or medical-payment details. Payments and financing applications are handled through approved external providers and, when enabled and applicable, may also be handled through SalusEMR. Those providers apply their own terms and privacy notices.

11. DATA RETENTION

VECTOR retains public website information only as long as reasonably necessary for the purpose for which it was collected and for legitimate security, legal, accounting, and operational needs. Retention varies by information type and provider. Newsletter information is retained while a person is subscribed, with a minimal suppression record maintained after unsubscribe when appropriate. Consent selections may be retained to document the visitor's choice. Wix logs are retained according to verified settings and legitimate security needs.

 

Patient records and information received in connection with care are retained under separate medical-record requirements and VECTOR's HIPAA Notice of Privacy Practices. VECTOR does not intentionally copy SalusEMR patient information into Wix, MailerLite, or a marketing database and does not export its entire patient list to MailerLite.

12. INFORMATION SECURITY

VECTOR uses reasonable administrative, technical, and physical safeguards appropriate to the information it handles. No website, email system, transmission method, or storage system can be guaranteed completely secure. VECTOR responds to suspected privacy or security incidents as required by applicable law. This statement does not limit VECTOR's legal obligations to maintain appropriate safeguards.

13. PRIVACY CHOICES AND REQUESTS

You may unsubscribe through the link in a newsletter, manage nonessential technologies through Cookie Settings, or contact VECTOR about public website information. Depending on applicable law, you may have rights to request access, correction, deletion, or a copy of certain personal information or to opt out of certain processing. VECTOR may verify identity and may retain information when permitted or required by law.

 

If applicable law gives you a right to appeal VECTOR's response to a privacy request, VECTOR will provide the available appeal instructions with its response.

 

Requests concerning medical records, amendments, restrictions, confidential communications, or other protected health information must follow VECTOR's HIPAA Notice of Privacy Practices rather than this public website process.

14. CHILDREN'S PRIVACY

The public website is intended for a general adult audience and is not directed to children under 13. Children under 13 should not submit personal information through the public website. The newsletter is limited to adults age 18 or older.

 

A parent or legal guardian should ordinarily arrange SalusEMR scheduling for patients ages 12 through 17. Any situation in which a minor may legally consent independently will be handled through VECTOR's clinical process under applicable law. If VECTOR learns that the public website or newsletter inadvertently collected personal information directly from a child under 13, VECTOR will take reasonable steps to delete it unless retention is required by law.

15. TENNESSEE FOCUS AND VISITORS FROM OTHER LOCATIONS

VECTOR currently offers clinical services only to eligible patients physically located in Tennessee at the time care is delivered. The website is operated from Tennessee and is intended primarily for people in the United States. Access from another jurisdiction may result in processing in the United States, where privacy laws may differ.

16. CHANGES TO THIS POLICY

VECTOR may revise this policy prospectively when its website, vendors, practices, or legal obligations change. The current version will identify its effective and last-updated dates. Material changes will be posted prominently, and direct notice will be provided when legally required. A change will not be used retroactively to authorize a materially different use of information when additional notice or consent is legally required. Prior versions will be retained internally.

17. VECTOR PRIVACY CONTACT

VECTOR Medical & Concierge, LLC
800 Oak Ridge Turnpike, Suite A500
Oak Ridge, Tennessee 37830
Email: admin@vectormedicalconcierge.com
Phone: (865) 481-5001

 

Do not send protected health information through ordinary email. Use SalusEMR for patient-care communications and follow VECTOR's HIPAA Notice of Privacy Practices for medical-record and protected-health-information requests.

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