VECTOR MEDICAL & CONCIERGE
WEBSITE TERMS OF USE

Effective date: October 13, 2026 | Last updated: October 13, 2026

 

These Website Terms of Use (“Terms”) govern access to and use of the public website operated by VECTOR Medical & Concierge, LLC (“VECTOR,” “we,” “us,” or “our”). By using the public website, you agree to these Terms to the extent permitted by law. If you do not agree, do not use the website.

 

Medical emergency: The website, ordinary email, newsletter form, and SalusEMR booking process are not emergency services and are not monitored for emergencies. Call 911 or go to the nearest emergency department for an emergency.

1. GENERAL EDUCATIONAL INFORMATION

Website content is provided for general educational and informational purposes. It is not individualized medical advice, diagnosis, treatment, prescribing, or a substitute for evaluation by a qualified healthcare professional. Do not disregard or delay professional care because of information found on this website.

2. NO RELATIONSHIP CREATED BY PUBLIC WEBSITE USE

Browsing the public website, subscribing to the newsletter, selecting a SalusEMR link, or scheduling an appointment does not by itself create a provider-patient relationship or guarantee acceptance for care. A relationship is established only when VECTOR accepts the individual for care and the required consent and clinical process occur. Nothing in this section alters an existing provider-patient relationship or one otherwise created by mutual consent and applicable law.

3. SCHEDULING THROUGH SALUSEMR

All Schedule a Consultation and Schedule an Acute Visit calls to action direct visitors to VECTOR's SalusEMR booking link. The public Wix website does not accept appointment requests, symptoms, medical questions, intake information, consents, or patient messages.

 

A booking made through SalusEMR does not guarantee treatment, a prescription, a particular service, or acceptance as a patient. VECTOR may decline, cancel, reschedule, or refer a requested service when it is clinically inappropriate, unavailable, outside the provider's lawful scope, or otherwise restricted by law. Availability depends on the reported concern, provider availability, clinical judgment, and applicable law. SalusEMR use may also be governed by the platform's terms and privacy notices and by VECTOR's patient documents.

4. TENNESSEE SERVICE AREA

VECTOR currently provides clinical services only to eligible patients physically located in Tennessee at the time care is delivered. Accessing the website or the SalusEMR booking link from another location does not establish eligibility for care.

5. PRACTITIONERS AND PROFESSIONAL TITLES

John Wier, FNP-C, is a Family Nurse Practitioner. He is not represented on this website as a physician or medical doctor. Richard Mays, MD, serves as VECTOR's Medical Director; that role does not mean that he evaluates or treats every VECTOR patient. Practitioner information is provided for identification and does not expand any individual's lawful scope of practice or guarantee participation in a particular episode of care.

6. SERVICES INVOLVING MINORS

VECTOR primarily serves adults. Limited acute and sick visits may be available for patients ages 12 through 17 when clinically appropriate. A parent or legal guardian must generally schedule the visit and provide consent, subject to exceptions under applicable law. Availability is determined individually. VECTOR's other services, including hormone optimization, medical weight management, aesthetics, sexual wellness, regenerative treatment, IV or wellness services, and memberships, are not offered to minors at launch.

7. SERVICE DESCRIPTIONS AND MEDICAL CLAIMS

Descriptions of services, treatments, products, memberships, and programs are general. A reference to a service does not mean it is appropriate, available, lawful, or recommended for a particular person. Recommendations require an individualized evaluation and may include no treatment, additional testing, primary-care follow-up, urgent or emergency evaluation, or referral to another clinician.

 

No website content promises or guarantees symptom relief, weight loss, cosmetic change, hair restoration, regeneration, sexual-health improvement, permanence, absence of pain or risk, or any other outcome. Individual results and experiences vary. Regulatory status, evidence, risks, benefits, alternatives, and any off-label use are addressed through the appropriate clinical evaluation and consent process, not determined by website content.

8. ACUTE AND SICK VISITS

VECTOR does not provide emergency services. Acute-visit availability depends on the reported concern, provider availability, clinical appropriateness, and law. VECTOR may direct an individual to an emergency department, urgent-care facility, primary-care clinician, or specialist.

9. ELECTRONIC COMMUNICATIONS

Patient scheduling, intake, consents, and patient-care communications are handled through SalusEMR or another VECTOR-designated secure clinical process. Do not use ordinary email, the newsletter form, or social media for symptoms, diagnoses, photographs, records, prescription questions, or other sensitive information.

 

Permission to receive appointment-related calls, emails, or text messages through SalusEMR is operational and does not enroll a person in MailerLite or authorize marketing email. Marketing enrollment requires separate affirmative consent through VECTOR's newsletter process and is not a condition of care. Message and data rates may apply. Follow the stated instructions to stop or request help. Do not use text messages for emergencies.

10. DIRECT-PAY PRACTICE AND INSURANCE

VECTOR is a direct-pay practice and does not bill commercial insurance. Medicare-covered services provided under a valid private contract with John Wier, FNP-C, are not billed to Medicare. Payment is due according to the applicable financial, booking, or membership agreement. VECTOR does not promise that any insurer, health plan, employer benefit, flexible spending account, health savings account, or other third party will reimburse a charge.

 

A Medicare beneficiary who receives a Medicare-covered service from an opted-out practitioner must enter into the required private contract before the covered nonemergency service is furnished. Neither the practitioner nor the beneficiary submits contracted services to Medicare. VECTOR does not promise Medicare reimbursement through a superbill. Emergency or urgent circumstances are handled according to applicable Medicare rules and VECTOR's clinical procedures.

11. PRICES, GOOD FAITH ESTIMATES, AND PRACTICE AGREEMENTS

VECTOR does not publish a comprehensive public fee schedule at launch. Current pricing is disclosed through the appropriate scheduling, treatment-plan, financial, or membership process before the patient commits to payment or treatment. Any booking fee, credit, cancellation term, or recurring charge will be disclosed before collection.

 

Uninsured and self-pay individuals generally have a right to a written Good Faith Estimate of expected charges under federal law when they schedule eligible care sufficiently in advance or request an estimate. VECTOR provides the applicable notice and estimate process separately.

 

These Terms do not replace an informed consent, financial agreement, membership agreement, Medicare private contract, Good Faith Estimate, HIPAA Notice of Privacy Practices, or other patient-care document. The applicable practice-specific document controls patient care and payment issues within its scope.

12. MEMBERSHIP INFORMATION

Any website membership description is a general summary. No membership benefit, price, or enrollment offer will be published until the applicable benefits, agreement, pricing, renewal, cancellation, termination, and exclusions are finalized. Once available, the signed membership agreement will control those terms.

 

VECTOR memberships are not health insurance, do not replace health insurance, and do not provide emergency or comprehensive primary care. A membership does not guarantee unlimited access, a prescription, a particular treatment, or an outcome. Unless expressly included in the applicable agreement, outside laboratory, pharmacy, imaging, specialist, hospital, supplement, product, and other third-party charges are separate. Website changes do not silently amend an existing membership agreement.

13. PAYMENTS, FINANCING, PRODUCTS, AND OUTSIDE PLATFORMS

The public Wix website does not directly process patient payments or financing applications. It may link to approved third-party scheduling, patient-platform, payment, financing, pharmacy, supplement, skincare, mapping, video, review, or social-media platforms. Each third party controls its own eligibility decisions, rates, fees, disclosures, availability, fulfillment, terms, and privacy practices.

 

A link does not guarantee financing approval, product availability, insurance coverage, reimbursement, suitability, or a result. VECTOR does not endorse financing terms merely by providing an official link. Do not send completed financing applications, account credentials, diagnoses, or treatment details through ordinary email.

14. REVIEWS, TESTIMONIALS, AND ILLUSTRATIVE CONTENT

VECTOR does not use an embedded or live Google review widget at launch. An ordinary link to a third-party review page may be provided for convenience. Any individual review, testimonial, before-and-after image, case example, or educational scenario is not a guarantee of another person's experience or result.

 

VECTOR does not condition care on a testimonial authorization, purchase fake or false reviews, suppress reviews because they are negative, or offer compensation or another incentive conditioned on positive sentiment. When an individual testimonial or identifiable patient image is used, VECTOR requires the appropriate written authorization and clear disclosure of any material benefit, employment, family, or other connection.

15. THIRD-PARTY LINKS AND CONTENT

Third-party links are provided for convenience. VECTOR does not control and is not responsible for third-party content, availability, accessibility, security, privacy practices, products, or services. A link does not necessarily constitute endorsement, affiliation, or a guarantee. Your dealings with a third party are governed by that third party's terms.

16. INTELLECTUAL PROPERTY AND PERMITTED USE

The website's original copy, design, name, logo, photographs, videos, graphics, and other content are owned by VECTOR or used under license and are protected by applicable law. Third-party names, marks, and content remain the property of their owners.

 

You may view, print, or save limited material for personal, noncommercial informational use and may share an ordinary link to a VECTOR webpage or social post. Without written permission, you may not copy substantial content, remove branding, sell or commercially exploit content, falsely present it as your own, use it to impersonate VECTOR, or use VECTOR's name or branding to suggest endorsement, affiliation, or a provider relationship.

17. PROHIBITED CONDUCT

• Use the website for unlawful, fraudulent, harmful, or abusive activity;

• Attempt unauthorized access to the website, systems, accounts, or data;

• Introduce malicious code or interfere with operation or security;

• Impersonate another person or misrepresent an identity or affiliation;

• Use automated scraping, harvesting, or extraction that burdens the website or violates law; or

• Use VECTOR content to create misleading medical advertising or infringe another person's rights.

18. WEBSITE AVAILABILITY AND ACCURACY

VECTOR works to maintain accurate and current public information but does not guarantee that every page is complete, error-free, continuously available, or current at every moment. VECTOR may correct, change, suspend, or discontinue public website content or functionality. This provision does not reduce VECTOR's duties concerning patient care or records.

19. WEBSITE WARRANTIES AND LIABILITY

To the fullest extent permitted by law, the public website and its general informational content are provided as is and as available, without warranties that may lawfully be disclaimed.

 

To the fullest extent permitted by law, VECTOR is not liable for indirect, incidental, special, or consequential damages arising solely from use of, or inability to use, the public website. Nothing in these Terms limits liability that cannot lawfully be limited, including liability for professional negligence, gross negligence, willful misconduct, or violation of law. These Terms do not waive or limit any right or remedy concerning healthcare services that cannot lawfully be waived or limited.

20. GOVERNING LAW

These Terms are governed by Tennessee law, without regard to conflict-of-law principles. A dispute concerning only these Terms or the public website may be brought in a court of competent jurisdiction in Tennessee unless applicable law requires otherwise. These Terms do not impose mandatory arbitration, a class-action waiver, a shortened limitations period, or a healthcare-liability waiver. Patient-care disputes remain governed by applicable law and any valid patient agreement.

21. CHANGES TO THESE TERMS

VECTOR may revise these Terms prospectively. The current version will identify its effective and last-updated dates, and material changes will be posted prominently. Continued use after revised Terms become effective constitutes acceptance only to the extent permitted by law. Website revisions do not silently amend an existing patient, financial, Medicare private-contract, or membership agreement.

22. SEVERABILITY, NO WAIVER, AND ENTIRE AGREEMENT

If a provision concerning public website use is found unenforceable, the remaining provisions remain in effect to the extent lawful. VECTOR's failure to enforce a provision on one occasion is not a waiver of future enforcement. These Terms and the Website Privacy Policy constitute the agreement concerning public website use only; they do not replace the patient-care documents identified above.

23. CONTACT

VECTOR Medical & Concierge, LLC

 

800 Oak Ridge Turnpike, Suite A500

 

Oak Ridge, Tennessee 37830

 

Email: admin@vectormedicalconcierge.com

 

Phone: (865) 481-5001

 

Do not send protected health information through ordinary email. Use SalusEMR for patient-care communications.